Information on Withdrawals

CasinoClub is licensed under the Malta Gaming Authority (MGA) and therefore subject to the regulations of the MGA. The purpose of these regulations is, among other things, the protection of customers and their data. CasinoClub is therefore obliged to verify from time to time the data provided by its customers. The aim is to ensure the safety of each customer account and to avoid unauthorized access. In general this is done in connection with a proposed withdrawal from the players account.

Here some important information regarding the verification process

The following documents are needed:

  1. Front and back of a valid identity document,
    such as a recognized ID card or passport. Please send this as a color copy with a minimum resolution of 300 dpi.
  2. A current utility bill i.e. telephone, gas, water or electricity bill,
    not older than 3 months. It is important that your name and address are clearly visible. Information that is irrelevant for the Casino Club (such as invoice figures) can be blacked out or covered over.

A scanned version of these documents is to be sent via e-mail to:

All information sent to us is treated as strictly confidential at all times, in order to guarantee data protection and privacy.

Once we have received the required documents and the identity verification has been completed, your withdrawal request can be processed. All related information and status updates will be sent to the e-mail address you provided in your customer account.

For questions regarding these and other provisions, as well as the status of your withdrawal, you can contact our customer service.