Responsible Gaming at CasinoClub

Ten golden rules for responsible gaming:

Ration your money.
Play only with the amount that you can afford to lose.
Set yourself a betting limit every day and stick to it, even when you lose.
Put a given amount of your winnings aside and play only with what’s left.
When you win, raise your bets by a small amount only each time.
Never play when you are tired.
Only make bets you can really afford.
Make sure your winning expectations are realistic.
When you’ve lost five times in a row, check your gaming strategy and change it if necessary.
Enjoy the game and stop playing when you are having a lucky streak.

Our “Responsible Gaming” program

We want you to enjoy your visit in our casino and to play responsibly – don’t forget that online gaming is a form of entertainment! The goal of our “Responsible Gaming” program is to prevent problems resulting from gaming and to help you maintain your personal betting limit.

The tool “Responsible Gaming” is at your disposal to help you set your personal betting limits. Determine the amount of money you want to bet within a certain time period (per day, per week or per month). You can also determine the amount you are willing to lose per selected time period. A day begins at 12 a.m. (midnight) and ends 24 hours later. A week begins on the day of you set the time period and lasts seven days including. A month begins on the day of you set the time period and lasts 30 days including.

The system automatically recognizes when you reach the limits you have set for yourself. If you are logged in and have reached or overstepped your betting limit for the set time period with your last game, a pop-up will notify you about it. If you are in the middle of playing a game with real money and reach your betting limit, the game will be stopped as soon as you’ve finished the current round. You then won’t be able to play with real money bets anymore until the beginning of the next betting time period you have set for yourself.

When you reach your betting limit, you are excluded from games with real money bets, but you can still log in to the casino and play our software in the trial mode. You can also still access your player account to make deposits or withdrawals. You cannot, however, play with money or bonuses within the set time period of the betting limit. This also applies to the free spins offered by CasinoClub.

For your own protection, you will regain access to the “Responsible Gaming” program to reset time periods and money amounts only after the set time period you defined for limiting your bets has expired.

In addition, the casino offers a so-called “activity check” which helps you keep track of your gaming results. If you opt in to the “activity check”, the casino will remind you at set times of the time you have already spent playing, the amount of money you have bet and won, and the final result – meaning, the difference between your bets and your winnings.

If you think you might have a gaming problem or would like to exclude yourself from all gaming activity at CasinoClub, please contact us immediately so that we can block your access to the online casino. You can decide to be excluded for a certain period of time (by days) or permanently. During this time period, you will be completely excluded from the casino and will not be able to log on.

Please take into consideration that permanently closed accounts cannot be reopened. After excluding yourself from the casino, your VIP-status becomes obsolete.

Make sure you have withdrawn all available funds from your player account before having your account closed permanently. If you have any questions or problems concerning withdrawals, our customer service will be happy to help.

As part of our effort to promote responsible gaming, we reserve the right to exclude players who show signs of compulsive gambling from our casino.

When should gaming behavior be considered problematic?

The signs of a gambling problem are usually similar to the signs of other addictions, leading an individual to significant impairment or distress. Here are some of the signs of unhealthy gambling behavior (there may be others):

Strong preoccupation with gambling.
Neglect of other interests.
Change of personality or behavior.
Illegal activities such as fraud or stealing in order to finance gambling (also applies to family and friends).
Raising bets to elevate state of excitement.
Playing longer and with higher bets.
Restlessness and irritation when trying to limit or stop gambling.
Lying to family members or others about gambling.

We’ve listed a few questions to help you doublecheck and assess your own behavior. If your answer to one or more of the following questions is “yes”, that could be an indication of a problem:

Have you ever tried to hide your gambling habits from your family and friends?
Have you ever found comfort or relief in gambling when feeling anxious, distressed, lonely or just bored?
Have you ever neglected or even lost a career opportunity or relationship because of gambling?
Have you ever tried cutting back on your gambling habits and then felt irritable or restless?
Have you ever relied on gambling to provide you with money, even after losing?

Counseling

There are several organizations which specialize in providing support in case of a suspected gambling addiction. Please find our recommendations for some of them here:

http://www.anonyme-spieler.org

http://www.game-over.at

https://www.gamblingtherapy.org/de

http://www.igcouncil.org/about-us

https://www.rgf.org.mt/

Setting or changing activity check, limits and self-exclusion

Activity check

Turn on the activity check in order to be informed at regular intervals, which you set yourself, about your game. Please see also here.

Setting the activity check in the casino software:

Log on and select Responsible Gaming in the menu.
Open the menu item activity check.
Select a time period.
If you do not select a time period, the activity check will not be activated.

Setting the activity check on the casino website:

Log on and select Responsible Gaming in the menu.
Open the menu item activity check.
Select a time period.
If you do not select a time period, the activity check will not be activated.

Limits

Any time you wish, you can set, change or delete your personal limits. Please log on and click here for more information.

Setting limits in the casino software:

Log on and select Responsible Gaming in the menu.
Click on Loss or Wager Limit.
Set your desired limit and click „Save.”
If you have set a limit before and want to raise it, the raised limit will be activated after 24 hours. If the limit is lower than the former one, it will be activated immediately.

Setting limits on the casino website:

After logging on, click on your name in the top right menu.
In the submenu, select Responsible Gaming.
Click on Loss or Wager Limit.
Set your desired limit and click „Save.”
If you have set a limit before and want to raise it, the raised limit will be activated after 24 hours. If the limit is lower than the former one, it will be activated immediately.

Self-exclusion

If you want to exclude yourself from all gaming activities at CasinoClub, please get in touch with the customer service. You can request self-exclusion for a day, a week, a month or permanently.

Please take into consideration that permanently closed accounts cannot be reopened. After excluding yourself from the casino, your VIP-status becomes obsolete.

How to use the „Responsible Gaming“ program

Responsible Gaming

A registered player can make a request to the casino, in writing (post or e-mail), in order to:
(a) set a maximum limit on the amount the player may wager within a specified period of time.
(b) set a limit on the losses the player may incur within a specified period of time.
(c) exclude the player from playing for a definite or indefinite period of time.
A player who has set a limit or self-exclusion under this regulation may change or revoke the limit or exclusion in writing (post or e-mail).
A request to increase or revoke a set limit or to shorten the time period of self-exclusion goes into effect 24 hours after it is received by the casino.
A request to reduce a limit or increase the time period of exclusion goes into effect immediately after it is received by the casino.
CasinoClub commits to reject any wager from a player that contradicts the limit or self-exclusion set by the player him/herself under this regulation.
A written self-exclusion request will not go into effect until it has been processed and confirmed. If you would like to self-exclude immediately, contact us during working hours via chat or telephone.

Setting your first limit

The limit takes effect immediately and is applied to all previous games within the time period of the limit.

Example: You have never set a wagering or loss limit before, and now you decide to set your first daily wagering limit of €100 at 9 p.m. on Monday, January 21st. You have wagered €80 since 12 a.m. on Monday, January 21st. Then you proceed to wager €20 at 11 p.m. The wagering limit of €100 now comes into effect, and you will not be allowed to wager again until the next period starts (in this case 12 a.m. on Tuesday, January 22nd).

Lowering your limit

A lowered limit goes into effect immediately.

You set your first daily wagering limit of €300 on Monday, January 21st at 11 a.m. You then decide to reduce the daily wagering limit to €50 on Monday, January 21st, at 4 p.m. You have wagered €30 since 12 a.m. on Monday, January 21st. The new limit comes into effect immediately, and as a result you will be allowed to wager €20 for the remainder of the current period: up to 11:59 p.m. on Monday, January 21st.

Raising your limit

The higher limit is registered as a request and is not applied immediately, but rather after a period of 24 hours.

You have a daily wagering limit of €50 and decide to increase the limit to €100 on Monday, January 21st at 4 p.m. The request to raise your limit to €100 will appear in the “Requested limit” field. The new increased limit of €100 will be applied at the earliest at 4 p.m. on Tuesday, January 22nd. The daily limit of €50 will remain in place until this time.

Raising your limit again while request is pending

The newly requested increase will not take effect until after 24 hours, regardless of how much time was left until the original request was to take effect.
The current request is replaced with the new one.

You have a weekly wagering limit of €300 and decide to increase the limit to €500 on Monday, January 21st, at 1 p.m. The new request to raise your limit to €500 will appear in the “Requested limit” field. The newly requested limit will not take effect for 24 hours, i.e. at the earliest at 1 p.m. on Tuesday, January 22nd.

If at any time during the 24-hour period that the request is pending you decide to increase the weekly wagering limit yet again to €800, for example, the previously requested limit of €500 is replaced with the new request of €800.

This newly requested limit raise will take effect after a further 24 hours: the increase to a limit of €800 will not go into effect until, at the earliest, Tuesday, January 22nd at 10 p.m. The original limit of €300 will stay in place until this time.

Cancelling a requested limit increase

A requested limit increase is cancelled by setting the limit to the current or a lower value.
The requested increase is then removed.

You have a daily wagering limit of €20 and decide to increase the limit to €80 on Tuesday, January 22nd, at 11 a.m. The newly requested limit of €80 will appear in the “Requested limit” field. The newly requested limit will not take effect for 24 hours, i.e. at the earliest at 11 a.m. on Wednesday, January 23rd. The current daily wagering limit of €20 will remain in place until this time.

If, however, during the time period of 24 hours before the new limit takes effect, you decide to cancel your request for a limit increase, just enter your old limit of €20 or lower. Then, your previously requested limit of €80 is cancelled automatically.