Version 5.4 from 5. December 2018
Preamble: We have made several additions to the preamble. The affected sentences are as follows:
Martingale Malta 2 Limited operates according to Maltese Law, is licensed in Malta and regulated by the Malta Gaming Authority (MGA) under license MGA/B2C/142/2007 issued on August 1st, 2018 for Type 1 Casino Gaming Services.
Games provided via the BWIN platform are operated by ElectraWorks Limited and regulated by the Gibraltar Gambling Commission, and are therefore not under the supervision of the Malta Gaming Authority. These games may have their own games rules. In the event of a conflict between the game rules and these Terms and Conditions, the game rules takes precedence. You will find the Licensed Games List here, the Company reserve a right, in its sole discretion, to update the games list from time to time.
Please read the Terms and Conditions carefully and make sure that you fully understand the contents. The Company reserves the right to change the Terms and Conditions from time to time and will notify you of the changes when you access your account. Users who find any amendment unacceptable, your recourse is to cease gaming and terminate your account in accordance with clause 2.18. Continued use of the casino by the User following such notification of change to Terms and Conditions will be deemed binding acceptance of the amendments.
The Terms and Conditions apply to both the Company and you as User. The Company agrees to provide the User with the services listed below. By pressing the "REGISTER" button when opening your "CasinoClub" account, the User states that each time he/she enters the online gaming system and/or, participates in the Games, and/or accepts any prize, the User represents that he/she fully understands and explicitly consents to the Terms and Conditions (including any revisions to the Terms and Conditions which may periodically take place) and how the Company’s online gaming system operates.
2.15: We have changed the section, the new version is as follows:
In the event of inconsistency between the English language version and any other languages, the English language version shall prevail.
2.17: We have added the section, the new version is as follows:
Alternatively European customers may lodge a complaint via the European Online Dispute Resolution (ODR) website. Please provide the following email address when logging your complaint via the ODR website: firstname.lastname@example.org. The ODR will refer you to an ADR and this may prolong the resolution of your dispute.
2.19: We have changed the section, the new version is as follows:
The up-to-date list of deposit and withdrawal methods, including information on limits, fees and the average processing times, may be found here. The Company reserve a right, in its sole discretion, to update the deposit and withdrawal method list from time to time. Please refer to the deposit and withdrawal list to familiarise yourself with the latest information before making a deposit or requesting a withdrawal. The Company will endeavour to process your withdrawal by the next business working day however please note, withdrawals made after 17:00 CET will be treated as being requested on the next business working day. Withdrawals may be reasonably delayed by additional fraud checks, documentation checks, Anti Money Laundering and/or Know Your Customers checks at the sole discretion of the Company.
2.22: We have changed the section, the new version is as follows:
Funds cannot be transferred from the account of one User to the account of another User. Withdrawals will be remitted to the same account from where the funds originated, when not possible, the Company reserve a right to request proof that the payment method to which the funds will be remitted belongs to the same User.
2.23: We have changed the section, the new version is as follows:
If an account is "inactive" (i.e. has not had funds deposited in it or withdrawn from it, nor had a bet placed from it or a bet settled within it, nor been logged into or out of and which, for the avoidance of doubt, does not include accounts which have been inactive as a result of self-exclusion) for longer than twelve (12) months, then "CasinoClub" has the right to commence charging an administrative fee of €5 per month to be calculated with the effect from the commencement date of inactivity. The User will be notified by email thirty (30) days prior to the commencement of administrative fee charging. This administration fee shall continue to be levied on the inactive account until the earlier of:
a) thirty months from the commencement date of inactivity,
b) the customer closes his account, or
c) the customer recommences activity on his account.
If, during this thirty (30) month period, the account in question has a balance of less than €5, then the administrative fee levied shall be this lesser sum. If any funds remain in such account thirty (30) months following the commencement date of inactivity, then "CasinoClub" shall undertake adequate and proportionate efforts to return such balance to the appropriate account holder. If after such efforts, funds still remain in such account, then these funds shall be removed from the User’s account by "CasinoClub" and used to promote responsible gaming in accordance with Malta Gaming Authority regulations. The User will be notified of the intended removal of funds 30 days prior to removal.
5.3: We have added the section, the new version is as follows:
Standard Bonus Terms and Conditions
5.3.1 Bonus offers are valid only for the account holder once during a promotion period and are not transferable.
5.3.2 A minimum deposit of €10 is required to receive the bonus. For special bonus offers, the minimum deposit varies and is specified in that special bonus offer.
5.3.3 Before you can withdraw any bonus, you must wager any bonus plus your deposit 30 (thirty) times and finish the game session.
5.3.4 Bonus offerings are designed to increase the initial capital and thus your chances of winning. Generally a bonus is granted on a deposit. If the initial capital is no longer available, you can play with the bonus.
5.3.5 Bets without risk, like the betting on Red and Black at the same time in Roulette (equal betting), likewise the betting on more than two-thirds of the table will be handled as bonus abuse. We reserve the right to exclude the player from the bonus program and withhold bonus and winnings made therewith.
5.3.6 Unless specified differently in the bonus offer, the wagering requirements cannot be fulfilled by playing games from the following categories: Blackjack Games, Table- and Card Games, Video Poker Games and Live Casino Games as well as the slots machines Palladium, Blood Suckers, Jokerizer, The Wish Master, Kings of Chicago, Jack Hammer 2, Dead or Alive.
5.3.7 For bonuses designated specifically as either a slots or table game bonus, roulette games do not count towards the wagering requirement.
5.3.8 If a player makes a withdrawal before completing the wagering requirement, the bonus will be removed automatically. By making withdrawal before receiving the deposit bonus, the bonus forfeit.
5.3.9 Bonuses cannot be combined.
5.3.10 Please click here for the excluded countries for any bonus offers.
5.3.11 You have 30 days in order to redeem the bonus into real money. After that the bonus expires if it was not identified otherwise.
5.3.12 "CasinoClub" reserves the right to change a bonus offer or to cancel it at any time without prior notice.
5.3.13 "CasinoClub" reserves the right to transform the real balance into bonus balance in case players showed no deposit activity in the past 180 days. Wager requirement: Bonus amount times 50.
5.3.14 Any player playing with the welcome bonus or the associated deposit and winnings thereof who significantly reduces their bet size following a win may have their bonus and any associated winnings removed. This lies at the sole discretion of the casino and will only be applied in cases of suspected bonus abuse.
5.3.15 "CasinoClub" reserves the right to deny bonus, promotions, free spins or any other monetary or non-monetary incentive to players that do not have a reasonable amount of non-bonus or non-free spins related activity.
5.3.16 Furthermore, "CasinoClub" reserves the right to exclude players from the bonus program or other special promotions, especially the loyalty points program.
5.4: We have changed the section, the new version is as follows:
The Standard Bonus Terms and Conditions above apply to all promotional offers available through "CasinoClub" together with any applicable specific bonus Terms and Conditions set out on the individual promotion page for the relevant promotion (the “Rules”). Customers should read the Rules carefully before participating in the promotion. By participating in the promotion, the User indicates acceptance and agreement to be bound by the Rules.
5.4: We have renamed paragraph 5.4 to 5.5.
Version 5.3.3 from 28. August 2018
Preamble: We have changed our address. The new sentence reads as follows:
Martingale Malta 2 Limited, Office 2, Melfar Buildings, C. De Brocktorff Street, Msida, MSD 1421, Malta, is registered and licensed in Malta (hereinafter called the "Company").
2.17: We have amended our dispute paragraph and added our new partner eCOGRA. The new paragraph reads as follows:
We do everything possible to ensure your complete satisfaction however, if for any reason you do not feel you have received a satisfactory service or resolution of your issue you are welcome to submit a written complaint to email@example.com. We will immediately investigate your complaint upon receipt and inform you of the result within 10 days or, in more complicated cases you will be informed that the investigation has been extended by another 10 days.
If you still feel that the matter has not been resolved to your satisfaction, you may submit a dispute to eCOGRA. eCOGRA is a dispute resolution service provider who we have appointed as an independent entity to offer Alternative Dispute Resolution (‘ADR’) services for disputes (namely any complaint which relates to the outcome of a complainant’s gaming transaction and is not resolved at the first stage of the complaints procedure). Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious. The alternative dispute resolution services provided shall be free of charge to you.
If your dispute does not involve a gaming transaction you should turn to the Malta Gaming Authority (‘MGA’) which can be reached on the following email address firstname.lastname@example.org.
2.31: We have added a new paragraph. The new sentence reads as follows:
In live casino, if there are signs that a customer is placing bets on the same table using two separate operators, winnings will be withheld by CasinoClub pending further investigation. If the investigation shows that manipulation has taken place, all winnings will be removed.
Version 5.3.2 from 1. August 2018
Preamble: We have changed the issue date of our license. The new sentence reads as follows:
Martingale Malta 2 Limited operates according to Maltese Law, is licensed in Malta and regulated by the Malta Gaming Authority (MGA) under license MGA/B2C/142/2007 issued on August 1st, 2018.